Create and modify a reservation

Add a walk-in or phone booking, change dates or rooms by dragging on the calendar, and record payments.

Create a reservation

1. Open Calendar and click the first night on the room you want to sell, or click New reservation at the top.
2. Choose dates, room type and rate plan. The price is filled in from your rates; you can override it for this booking.
3. Enter the guest name, phone and email. Existing guests are suggested as you type.
4. Choose the source (walk-in, phone, email, agent) so your reports stay accurate.
5. Save. A confirmation email is sent automatically if the guest has an email address and the template is enabled.

Modify a reservation

• Change dates or room: drag the booking on the calendar. The price is recalculated and you are asked to confirm.
• Add a night, extra bed or breakfast: open the reservation and use Add item.
• Split a stay between two rooms: right-click the booking and choose Split.

Payments and deposits

Open the reservation and go to Payments. Record cash, bank transfer or card payments; the balance due updates on the folio and on the guest’s confirmation. Deposits taken through the booking engine appear here automatically.

Cancel or mark no-show

Use the Status menu. Cancelled bookings free the room immediately and the cancellation is pushed to all channels.