Add a walk-in or phone booking, change dates or rooms by dragging on the calendar, and record payments.
Create a reservation
- Open Calendar and click the first night on the room you want to sell, or click New reservation at the top.
- Choose dates, room type and rate plan. The price is filled in from your rates; you can override it for this booking.
- Enter the guest name, phone and email. Existing guests are suggested as you type.
- Choose the source (walk-in, phone, email, agent) so your reports stay accurate.
- Save. A confirmation email is sent automatically if the guest has an email address and the template is enabled.
Modify a reservation
- Change dates or room: drag the booking on the calendar. The price is recalculated and you are asked to confirm.
- Add a night, extra bed or breakfast: open the reservation and use Add item.
- Split a stay between two rooms: right-click the booking and choose Split.
Payments and deposits
Open the reservation and go to Payments. Record cash, bank transfer or card payments; the balance due updates on the folio and on the guest’s confirmation. Deposits taken through the booking engine appear here automatically.
Cancel or mark no-show
Use the Status menu. Cancelled bookings free the room immediately and the cancellation is pushed to all channels.